AI Agents For The Entire Customer Journey
Ready to Transform Your Enterprise With AI Agents?
Support teams today face rising ticket volumes, shrinking budgets, and growing customer expectations. Hiring more agents isn’t the answer anymore. What if you could resolve customer inquiries ten times faster, with better outcomes, and at a fraction of the cost it takes you today?
Maven AGI is an enterprise AI platform that provides a unified agent experience across the entire customer journey. By integrating with over 100 existing go-to-market systems across sales, customer success, and support, Maven enables organizations to deliver faster, more consistent, and more personalized interactions- all without replacing infrastructure.
Maven AI agents autonomously resolve up to 93% of support inquiries and reduce related costs by as much as 80%. Designed for complex, high-friction environments, Maven unifies systems, syncs functions, and orchestrates real-time action across your enterprise.
One of the biggest challenges I hear from marketers is:
👉 “How do we measure ABM success?”
It’s easy to get lost in vanity metrics (Leads, MQLs, etc.) that don’t actually show if your strategy is driving pipeline.
The reality is:
ABM has a clear set of KPIs that every program should be measured against.
Here are the 6 core metrics I track in every ABM strategy:
1️⃣ Accounts Reached → % of target accounts that saw at least one ad or email
🎯 Goal: 80%
2️⃣ Accounts Engaged → % of accounts showing meaningful engagement
🎯 Goal: 40%
3️⃣ Meetings Booked → Discovery calls from target accounts
🎯 Goal: 20–25% of target list
4️⃣ Qualified Opportunities → % of meetings that convert to pipeline
🎯 Goal: 75–80%
5️⃣ Pipeline Created → $ value of opportunities in CRM
🎯 Goal: Historical ACV × # of qualified meetings
6️⃣ Revenue Won → $ value of closed-won deals
🎯 Goal: Historical win rate × pipeline created
Why this matters
By anchoring your ABM program to these KPIs, you can:
Show clear progress from account reach → revenue impact
Align sales and marketing around shared outcomes
Benchmark performance quarter to quarter
For more guidance, I’ve included screenshots below from How to build a 1:Few ABM Strategy (pages 21–22) that break down definitions, formulas, and benchmarks in detail.


ABM isn’t about chasing leads.
It’s about moving the right accounts all the way from awareness → engagement → meetings → pipeline → revenue.
This framework keeps you focused on what actually matters.
ABM AMA
Do you have an ABM question on any of the following?
Account selection
Sales alignment
Executive buy-in
Channels & tactics
Measuring success
Reply directly to this email with your question, and I’ll answer it in next week’s newsletter.
I’m here to help when you’re ready:
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Author: Tyler Pleiss