"Closed lost opportunities give SDRs a massive advantage because you’re not starting from zero. There’s already awareness, a defined problem, and usually a clear reason the deal stalled, which makes the follow-up far more relevant and timely than cold outreach. When circumstances change like budget, priority, or ownership, SDRs can re-enter the conversation with context and credibility, which consistently drives higher connection and conversion rates.”
Derek Antti, Director of Sales Development, MuleSoft, a Salesforce company